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Big ships, wide seas, endless possibilities – take the helm yourself and become part of the worldwide MSC family and take off as a

Nordics Ground & Terminal Operations Manager for MSC Cruises (m/f/d) in Hamburg

Who are we? MSC Cruises is the world's third largest cruise lines and the market leader in Europe, South America, the Middle East and Southern Africa, with a strong and growing presence in North America and the Far East. The MSC Cruises fleet consists of 22 modern ships with three new vessels due to be launched in 2025, 2026, and 2027. The Company operates in more than 100 countries around the world, offering cruises across five continents, calling at more than 240 destinations and welcoming more than 180 different nationalities on board.

  • Team spirit from management to trainees, great value is placed on cooperation - everyone has an open ear for you
  • Development opportunities we offer you national as well as international career prospects
  • Atmosphere With a large portion of hands-on mentality, you will work with us internationally and yet familiarly
  • Sustainability we pay attention to sustainable behavior on the seas and on land

  • Supervise the delivery of the services at the designated area of operations, including check-in, luggage dropoff, screening, boarding, transfers and disembarkation
  • Manage and allocate resources, including personnel, transportation and equipment, to ensure that all operational requirements are met
  • Collaborate with cross-functional teams, including Product Development, Guest Services, Port Operations and Shore Excursions to ensure that guests have a seamless and enjoyable experience at all touchpoints
  • Coordinate with external partners, including port & terminal agents, ground providers, and vendors, to ensure smooth operations and positive guest experiences
  • Ensure compliance with all relevant regulations and standards, including health and safety protocols, customs and immigration requirements, and port regulations
  • Design and organize in coordination with the NOR Ground & Terminal Operations Product Manager the training and coaching to Ground & Terminal Local staff to ensure that they can perform their duties safely, efficiently, and in accordance with company policies and procedures
  • Analyze operational data and guest feedback to identify opportunities for improvement and implement changes as necessary
  • Monitor and report on the performance of Ground & Terminal operations, including guest satisfaction, efficiency, and financial performance
  • Organize and plans the operations in terms or back office and information related to the calls, coordinating with the ship's staff and local partners

Wir bieten
  • High school diploma or equivalent; Bachelor's degree in hospitality, tourism, or a related field is a plus
  • At least 5 years of experience in Ground & Terminal operations in the cruise or hospitality industry
  • Strong knowledge of Ground transportation operations and regulations, as well as cruise terminal operations
  • Demonstrated ability to lead and motivate a team of operational staff
  • Strong problem-solving and analytical skills, with the ability to analyze data and make data-driven decisions
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with guests, colleagues, and external partners
  • Fluency in English, German and any additional languages are a plus
  • Ability to work flexible hours, including evenings, weekends, and bank holidays and willingness to travel up to 50%